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Terms & Conditions

Welcome to Apna Tohfa. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these terms.

1. Nature of Business

Apna Tohfa provides a platform for custom and personalized gifting. Most products available on our website are made-to-order according to user specifications (photos, text, and designs).

2. User-Provided Content & Intellectual Property

When you upload photos or text for personalization:

  • You confirm that you own the rights to the content or have permission to use it.

  • You grant Apna Tohfa a non-exclusive, royalty-free license to use, reproduce, and print the content solely for the purpose of fulfilling your order.

  • We reserve the right to refuse any order containing content that is defamatory, obscene, or violates third-party intellectual property rights.

3. Product Accuracy & Customization

  • Visual Representation: We strive to display product colors and designs as accurately as possible. However, actual colors may vary slightly due to screen settings and the printing process.

  • Final Approval: Since customization is done based on your input, please double-check all spellings and image quality before submitting. Apna Tohfa is not responsible for errors made by the customer during the ordering process.

4. Payments and Pricing

  • All prices are in [Insert Currency, e.g., INR] and inclusive of applicable taxes unless stated otherwise.

  • We offer multiple payment modes, including Credit/Debit cards, UPI, and Wallets.

  • Cash on Delivery (COD): COD may be available for specific regions or non-customized items. For highly personalized items, we may require partial or full advance payment.

5. Shipping and Delivery

  • We aim to process and dispatch orders within [Insert Days, e.g., 3-5] business days.

  • Delivery timelines are estimates provided by our courier partners and may vary based on location or unforeseen delays.

  • Apna Tohfa is not liable for delays caused by incorrect address information provided by the user.

6. Cancellation and Refund Policy

  • Personalized Products: As per Indian Consumer Law, customized products are not eligible for return, exchange, or refund once production has started, as they cannot be resold.

  • Damages/Defects: If you receive a damaged or incorrect product, you must report it within [Insert Hours, e.g., 24-48 hours] of delivery with an unboxing video and photos for us to process a replacement.

  • Order Cancellation: Orders for personalized items can only be cancelled within [Insert Time, e.g., 2 hours] of placement.

7. Limitation of Liability

Apna Tohfa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use our website. Our total liability for any claim shall not exceed the amount paid by you for the specific product in question.

8. Governing Law

These terms are governed by and construed in accordance with the laws of [Insert State/Country, e.g., India]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City].

9. Contact Information

For any clarifications regarding these terms, please reach out to us: Email: [Insert Email Address] WhatsApp/Phone: [Insert Phone Number]