Skip to Content

Shipping Policy

At Apna Tohfa, we understand that every gift carries an emotion. We are committed to ensuring your personalized surprises are crafted with care and delivered to your loved ones with speed and safety.

1. Order Processing & Production Time

Because our products are handcrafted and customized specifically for you, they require a dedicated production window:

  • Standard Production: Orders are typically processed and dispatched within 2-4 business days after payment and photo/content confirmation.

  • Bulk Orders: For corporate or large event orders, production timelines may vary between 7-10 business days depending on the quantity.

  • Note: Production begins only after we receive high-quality images and required text from your end.

2. Delivery Timelines

Once dispatched, the estimated delivery time depends on your location:

  • Metro Cities: 3–5 business days.

  • Rest of India: 5–7 business days.

  • Remote Locations: 7–10 business days depending on courier accessibility.

  • Please note: These are estimated timelines. Delays may occur due to extreme weather, public holidays, or festive season loads.

3. Shipping Charges

  • Shipping costs are calculated based on the weight of the product and the delivery pin code.

  • The final shipping fee will be clearly displayed on the Checkout Page before you complete your payment.

  • Free Shipping: We may offer free shipping on orders above a certain value (e.g., ₹999), as specified in current website promotions.

4. Order Tracking

Once your "Tohfa" is on its way, we will send a confirmation email and SMS containing your Tracking ID and the link to our courier partner's portal. You can monitor your package’s journey in real-time.

5. Delivery Attempts & Address Accuracy

  • Our courier partners will attempt delivery up to 3 times before returning the parcel to our facility.

  • Please ensure the shipping address and contact number provided are 100% accurate.

  • Reshipping: If a parcel is returned to us due to an incorrect address or the recipient being unavailable, additional shipping charges will apply to resend the order.

6. Damaged or Missing Shipments

We take extreme care in packaging, but in the rare event of transit damage:

  • You must record an unboxing video starting from the sealed package to the revealed product.

  • Report the damage to us at [Insert Email] or WhatsApp [Insert Number] within 24 hours of delivery with the video proof.

  • Once verified, we will prioritize a free replacement for you.

7. Cash on Delivery (COD) Policy

To ensure commitment for personalized items, we may offer Partial COD.

  • A small advance (e.g., ₹200–₹500) is paid online to start production.

  • The remaining balance is paid to the delivery agent upon receipt.

  • Note: If a personalized COD order is refused at the doorstep, the advance amount remains non-refundable to cover customization costs.

8. Contact Us

For any shipping-related queries, reach out to our logistics team: Email: [Insert Email Address] Support Hours: 10 AM – 7 PM (Mon-Sat)